Blue Ocean – Medium

Blue Ocean

Building a Better Loyalty Program (and the Reward for Getting It Right)

Check your wallet (digital and/or physical) — do you have loyalty cards for your favorite retail outlets? Gas, grocery, fashion…

9 min readDec 13, 2022

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Building a Better Loyalty Program (and the Reward for Getting It Right)

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Blue Ocean

What’s On the Minds of Today’s Top CX Experts?

Are you ready for the customer of the future?

4 min readOct 4, 2022

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What’s On the Minds of Today’s Top CX Experts?

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Blue Ocean

Setting the Scene for a Successful Outsourced Implementation

5 min readJul 7, 2022

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Setting the Scene for a Successful Outsourced Implementation

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Blue Ocean

CX Moneyball: Running the Numbers to Cover Your Bases

4 min readMar 31, 2022

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CX Moneyball: Running the Numbers to Cover Your Bases

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Blue Ocean

The State of B2C Complex Customer Care

When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. These are real people…

5 min readMar 24, 2022

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The State of B2C Complex Customer Care

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Blue Ocean

Does Your Outsourced Customer Care Partner’s Location Matter Any More?

4 min readFeb 25, 2022

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Does Your Outsourced Customer Care Partner’s Location Matter Any More?

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Blue Ocean

What You Need to Know About Contact Center BCP When Outsourcing

In the current landscape of customer service, brands must put themselves in the shoes of their end-users to stay competitive and…

5 min readFeb 17, 2022

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What You Need to Know About Contact Center BCP When Outsourcing

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Blue Ocean

5 Things to Consider Before You Go to RFP in 2022

In a world where the customer experience matters more than ever, the decision to outsource your customer care has significant impact on…

5 min readJan 20, 2022

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5 Things to Consider Before You Go to RFP in 2022

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Blue Ocean

CX Day 2021: A Reflection on My Customer Experience Journey

As the Vice President of Client Services for Blue Ocean, I am fortunate to work with a wide variety of companies. Clients of all types turn…

5 min readOct 8, 2021

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CX Day 2021: A Reflection on My Customer Experience Journey

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Blue Ocean

The Evolution of Customer Experience in the Travel Industry

5 min readOct 7, 2021

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The Evolution of Customer Experience in the Travel Industry

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Blue Ocean

Blue Ocean

We provide customer contact solutions for some of the world's best brands. We employ smart, capable people who create extraordinary service experiences.

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