Blue OceanBuilding a Better Loyalty Program (and the Reward for Getting It Right)Check your wallet (digital and/or physical) — do you have loyalty cards for your favorite retail outlets? Gas, grocery, fashion…9 min read·Dec 13, 2022----
Blue OceanWhat’s On the Minds of Today’s Top CX Experts?Are you ready for the customer of the future?4 min read·Oct 4, 2022----
Blue OceanThe State of B2C Complex Customer CareWhen it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. These are real people…5 min read·Mar 24, 2022----
Blue OceanDoes Your Outsourced Customer Care Partner’s Location Matter Any More?4 min read·Feb 25, 2022----
Blue OceanWhat You Need to Know About Contact Center BCP When OutsourcingIn the current landscape of customer service, brands must put themselves in the shoes of their end-users to stay competitive and…5 min read·Feb 17, 2022----
Blue Ocean5 Things to Consider Before You Go to RFP in 2022In a world where the customer experience matters more than ever, the decision to outsource your customer care has significant impact on…5 min read·Jan 20, 2022----
Blue OceanCX Day 2021: A Reflection on My Customer Experience JourneyAs the Vice President of Client Services for Blue Ocean, I am fortunate to work with a wide variety of companies. Clients of all types turn…5 min read·Oct 8, 2021----