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Blue Ocean

Building a Better Loyalty Program (and the Reward for Getting It Right)

Check your wallet (digital and/or physical) — do you have loyalty cards for your favorite retail outlets? Gas, grocery, fashion…

Dec 13, 2022

Building a Better Loyalty Program (and the Reward for Getting It Right)

Dec 13, 2022

What’s On the Minds of Today’s Top CX Experts?

Are you ready for the customer of the future?

Oct 4, 2022

What’s On the Minds of Today’s Top CX Experts?

Oct 4, 2022

Setting the Scene for a Successful Outsourced Implementation

Jul 7, 2022

Setting the Scene for a Successful Outsourced Implementation

Jul 7, 2022

CX Moneyball: Running the Numbers to Cover Your Bases

Mar 31, 2022

CX Moneyball: Running the Numbers to Cover Your Bases

Mar 31, 2022

The State of B2C Complex Customer Care

When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. These are real people…

Mar 24, 2022

The State of B2C Complex Customer Care

Mar 24, 2022

Does Your Outsourced Customer Care Partner’s Location Matter Any More?

Feb 25, 2022

Does Your Outsourced Customer Care Partner’s Location Matter Any More?

Feb 25, 2022

What You Need to Know About Contact Center BCP When Outsourcing

In the current landscape of customer service, brands must put themselves in the shoes of their end-users to stay competitive and…

Feb 17, 2022

What You Need to Know About Contact Center BCP When Outsourcing

Feb 17, 2022

5 Things to Consider Before You Go to RFP in 2022

In a world where the customer experience matters more than ever, the decision to outsource your customer care has significant impact on…

Jan 20, 2022

5 Things to Consider Before You Go to RFP in 2022

Jan 20, 2022

CX Day 2021: A Reflection on My Customer Experience Journey

As the Vice President of Client Services for Blue Ocean, I am fortunate to work with a wide variety of companies. Clients of all types turn…

Oct 8, 2021

CX Day 2021: A Reflection on My Customer Experience Journey

Oct 8, 2021

The Evolution of Customer Experience in the Travel Industry

Oct 7, 2021

The Evolution of Customer Experience in the Travel Industry

Oct 7, 2021

Blue Ocean

Blue Ocean

We provide customer contact solutions for some of the world's best brands. We employ smart, capable people who create extraordinary service experiences.

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