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Blue Ocean

Blue Ocean

·

Dec 13, 2022

Building a Better Loyalty Program (and the Reward for Getting It Right)

Check your wallet (digital and/or physical) — do you have loyalty cards for your favorite retail outlets? Gas, grocery, fashion…

Building a Better Loyalty Program (and the Reward for Getting It Right)

Blue Ocean

·

Oct 4, 2022

What’s On the Minds of Today’s Top CX Experts?

Are you ready for the customer of the future?

What’s On the Minds of Today’s Top CX Experts?

Blue Ocean

·

Jul 7, 2022

Setting the Scene for a Successful Outsourced Implementation

Setting the Scene for a Successful Outsourced Implementation

Blue Ocean

·

Mar 31, 2022

CX Moneyball: Running the Numbers to Cover Your Bases

CX Moneyball: Running the Numbers to Cover Your Bases

Blue Ocean

·

Mar 24, 2022

The State of B2C Complex Customer Care

When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. These are real people…

The State of B2C Complex Customer Care

Blue Ocean

·

Feb 25, 2022

Does Your Outsourced Customer Care Partner’s Location Matter Any More?

Does Your Outsourced Customer Care Partner’s Location Matter Any More?

Blue Ocean

·

Feb 17, 2022

What You Need to Know About Contact Center BCP When Outsourcing

In the current landscape of customer service, brands must put themselves in the shoes of their end-users to stay competitive and…

What You Need to Know About Contact Center BCP When Outsourcing

Blue Ocean

·

Jan 20, 2022

5 Things to Consider Before You Go to RFP in 2022

In a world where the customer experience matters more than ever, the decision to outsource your customer care has significant impact on…

5 Things to Consider Before You Go to RFP in 2022

Blue Ocean

·

Oct 8, 2021

CX Day 2021: A Reflection on My Customer Experience Journey

As the Vice President of Client Services for Blue Ocean, I am fortunate to work with a wide variety of companies. Clients of all types turn…

CX Day 2021: A Reflection on My Customer Experience Journey

Blue Ocean

·

Oct 7, 2021

The Evolution of Customer Experience in the Travel Industry

The Evolution of Customer Experience in the Travel Industry

Blue Ocean

Blue Ocean

We provide customer contact solutions for some of the world's best brands. We employ smart, capable people who create extraordinary service experiences.

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