Building a Better Loyalty Program (and the Reward for Getting It Right)Check your wallet (digital and/or physical) — do you have loyalty cards for your favorite retail outlets? Gas, grocery, fashion…Dec 13, 2022Dec 13, 2022
What’s On the Minds of Today’s Top CX Experts?Are you ready for the customer of the future?Oct 4, 2022Oct 4, 2022
The State of B2C Complex Customer CareWhen it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. These are real people…Mar 24, 2022Mar 24, 2022
What You Need to Know About Contact Center BCP When OutsourcingIn the current landscape of customer service, brands must put themselves in the shoes of their end-users to stay competitive and…Feb 17, 2022Feb 17, 2022
5 Things to Consider Before You Go to RFP in 2022In a world where the customer experience matters more than ever, the decision to outsource your customer care has significant impact on…Jan 20, 2022Jan 20, 2022
CX Day 2021: A Reflection on My Customer Experience JourneyAs the Vice President of Client Services for Blue Ocean, I am fortunate to work with a wide variety of companies. Clients of all types turn…Oct 8, 2021Oct 8, 2021